Payment and Refund Policy

Last updated: 03 November 2026

Scope of the Policy and Covered Services

This Payment and Refund Policy applies to all purchases of courses, training modules, subscriptions, and related professional development services offered by storynix through its website. The services focus on live television production education, including studio equipment integration, dynamic camera techniques, acoustic optimization, lighting setups, and reliable production processes for news programs, interviews, and live shows. It covers both one-time course purchases and recurring subscription access for United Kingdom residents and customers elsewhere who transact under UK law.

Prices, Currencies, Taxes, and Additional Charges

All prices are displayed in British Pounds Sterling (GBP) and include applicable Value Added Tax (VAT) at the prevailing UK rate unless otherwise stated. Customers outside the UK may be subject to import duties, local taxes, or currency conversion fees imposed by their payment provider or bank. storynix does not charge additional hidden fees for standard digital delivery, but any customisation requests or premium support add-ons will be quoted separately before purchase.

Accepted Payment Methods, Authorisation, and Security

We accept major credit and debit cards, bank transfers, and approved digital wallets processed through secure third-party gateways compliant with PCI DSS standards. Payment authorisation occurs immediately upon order submission. All transactions use encrypted connections. storynix does not store full card details on its systems.

Order Confirmation and Contract Formation

Upon successful payment, customers receive an email confirmation containing order details, access instructions, and a summary of terms. A binding contract forms only after storynix issues this confirmation. Until then, no obligation exists on either party.

Cancellation Rights and Applicable Periods

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, UK customers have a 14-day cooling-off period from the date of contract formation to cancel without reason. Digital content access begins immediately upon purchase, so customers must expressly consent to waive the right to cancel once access is granted. Subscriptions may be cancelled at any time with effect from the next billing cycle.

Refund Eligibility, Exclusions, and Non-Refundable Items

Refunds are available within the cooling-off period for unused access or where technical faults prevent delivery. No refunds apply after substantial use, completion of modules, or for promotional bundles. Digital downloads and completed live sessions are non-refundable once accessed. Services affected by customer-provided equipment or third-party platform issues fall outside eligibility.

Step-by-Step Procedure to Request a Refund

To request a refund, email info@iqstudios.co.uk with your order number, full name, and reason for the request. Include any supporting evidence such as error screenshots. Requests must be submitted within the relevant time limits. 020 7799 3655 may be used for follow-up queries where provided.

Inspection, Approval, Rejection, and Notification

Our team reviews each request within ten working days. Customers receive written notification of approval or rejection via email, explaining the decision with reference to policy terms. Approved refunds proceed automatically; rejected cases include guidance on further options such as contacting the relevant ombudsman.

Refund Method, Processing Time, and Fund Receipt

Refunds return to the original payment method. Processing typically completes within five to ten working days, though bank transfer times vary by provider. Customers should allow up to fourteen days for funds to appear in their account. 4 Millbank, Westminster, London SW1P 3JA, United Kingdom serves as the registered address for formal correspondence.

Special Rules for Digital Content, Subscriptions, and Promotional Offers

Digital course content is licensed for personal, non-commercial use only. Subscriptions auto-renew unless cancelled before the renewal date. Promotional discounts do not extend refund windows. If a subscription is cancelled mid-term, access continues until the paid period ends without partial refunds.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments trigger automatic retry attempts and email notification. Duplicate charges are investigated and refunded promptly upon verification. Chargebacks or fraud reports lead to immediate account suspension pending review. Suspected fraudulent activity may be reported to UK authorities under relevant legislation.

Mandatory Consumer Rights That Cannot Be Excluded

This policy operates alongside rights under the Consumer Rights Act 2015, UK GDPR, and the Data Protection Act 2018. Nothing in these terms limits statutory remedies for faulty digital content or services. Customers retain the right to seek redress through the courts or alternative dispute resolution schemes approved in the United Kingdom.

Contact Route, Policy Changes, and Final Provisions

For questions about payments or refunds, use the contact form on our Contacts page or email info@iqstudios.co.uk. storynix may update this policy to reflect legal changes; continued use of the site after updates constitutes acceptance. The version dated 03 November 2026 remains in force until superseded.